Less than half of insurance customers trust insurers to deliver basic needs – survey Insurance Business Nov 11, 2020 Insurers have invested Heavily in customer experience, just 49% of customers feel their insurance provider will be responsive to their basic needs,...

Why Most Insuretech Connect Talks Will Be About Personalization DataArt Sep 30, 2020 The days of traditional insurance are fading as insuretechs completely transforms insurance products and services, and their method of delivery. Learn how to successfully personalize...

When insurtech meets coretech, the customer wins. Insurance Wire Aug 10, 2020 Insurers are flipping their lens on their customers.  Rather than making it easier to do business with customers, they are making it easier for customers to do business with them with the...

Coretech (finally) lets insurers leverage InsurTech innovation Property Casualty 360 Jul 20, 2020 InsurTech presents many possibilities for innovating customer experiences, products, and business models. But InsurTechs can't do it alone. They are part of an ecosystem....

Samantha Chow Joins EIS as Life, Annuities and Health Markets Lead Insurance Innovation Reporter Jun 18, 2020 The former senior analyst for Aite Group  will lead EIS’ expansion in markets experiencing a high degree of disruption and seeking to accelerate digital...

Reinventing Consumer Expectations The Record Jan 11, 2018 EIS Group’s Fazi Zand explains why improving customer experience is a top benefit of AI for insurers. As AI takes a central role in consumers’ lives, insurers are seeing opportunities to provide differentiating...

How Mass Personalization Will Open the Small Business Benefits Market ITA Pro Dec 13, 2017 Looked at through a marketing lens, your personal truth is that you are a demographic of one.  And anyone who can grasp that and understands your needs and preferences will...

Tower seeks to leave rivals in the dust with tailored digital insurance model National Business Review Nov 15, 2017 Chief executive Richard Harding says New Zealand-based Tower Insurance is transforming into a “digital challenger” offering customers more tailored...

Insurer exploration of artificial intelligence accelerating: InsurTechTO speaker Canadian Underwriter Nov 7, 2017 It is still “early days” for most insurers in Canada when it comes to employing artificial intelligence (AI), but exploration and use of the techniques...

The software revolution laps the insurance shore Property Casualty 360 Oct 31, 2017 Nobody wants to be caught holding stone chisels in a digital world. Keven Lincoln from EIS Group explains how insurers can respond to market disruption and quicken the pace of...

Customer expectations: 4 digital technology implications for insurers Property Casualty 360 Sep 29, 2017 The No. 1 strategic investment across the insurance industry has been in improving customer engagement.  In this article, Kevin Haydon from EIS Group asks why so...

9 reasons today’s insurance businesses need text messaging Property Casualty 360 Jul 15, 2017 Today’s tech-savvy, forward-thinking insurance businesses are incorporating texting (along with app-based messaging) into their prospecting and customer relationship...

How Guardian Life plans to go direct to consumer Digital Insurance Jul 5, 2017 The Guardian Life Insurance Co. of America announced that it had selected the full core systems suite from EIS Group to support a ramp-up in the life insurer’s direct-to-consumer business....

EIS Group’s CoreVelocity Delivery Approach Designed to Accelerate Core Implementation Insurance Innovation Reporter Jun 19, 2017 The new approach, already used successfully by clients such as Liberty Mutual and CSAA, combines implementation methods, tools, and...

EIS Uses Microsoft Bot Framework to Deliver AI to Insurers Microsoft Financial Services May 10, 2017 Today, EIS Group announced that the EIS® Digital Experience Platform™ (DXP™) has integrated with and is using Microsoft Bot Framework to deliver intelligent assistant...