by EIS | Feb 13, 2018 | News Articles
The rise of the insurance chatbot Property Casualty 360 Feb 13, 2018 So ascendant is the humble chatbot that some pundits are describing 2018 as the year of AI and voice technology. Will that also be true for insurance? EIS Group’s Fazi Zand writes about how insurers,...
by EIS | Jan 18, 2018 | Press Releases
EIS Group, a core and digital platform provider for insurers, today announced that CSAA Insurance Group, a AAA insurer, has selected the EIS® Digital Experience Platform™ (EIS DXP™) to support customer interaction and engagement and extend the insurer’s successful...
by EIS | Jan 17, 2018 | News Articles
Customer expectations have big implications for insurers The Record Jan 17, 2018 The digitization of the everyday has lifted customer expectations and created specific digital strategy and technology implications for insurers, explains EIS Group’s CTO Mike Dwyer....
by EIS | Jan 12, 2018 | News Articles
Perfect customer experience with persona-based engagement Property Casualty 360 Jan 12, 2018 Personas allow insurers to do something personal and differentiating for those coming across their interactions channels. EIS Group’s Fazi Zand describes why personas are the...
by EIS | Jan 11, 2018 | News Articles
The Modern Insurer The Record Jan 11, 2018 Insurers are leveraging new technologies to gain insights from their data and transform their business for the digital age. EIS Group has leveraged Microsoft Azure’s language understanding (LUIS) and Bot Framework services to...
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